Customer Service

We're a young brand, but we believe in old fashioned service. We try our very best to make each customer a happy one. By making high quality products, deliver orders fast and handle complaints or answer questions as well as we possibly can. Of course there are still things that can go wrong or could be improved. If we don't spot a problem ourselves, please let us know and notify us by email: orders@snurk.nl

Delivery time
If the products you ordered are in stock (recognizable by the green check mark  next to the size in our webshop) you have your order within three working days (in Europe). Often even sooner. Have you ordered a product with a yellow check mark , delivery time is 2 weeks. It means that the product is temporarily out-of-stock, but new stock is already ordered and on its way from our factory in Portugal. Have you ordered multiple items and is one of the products currently out-of-stock? Than we will ship the entire order when it's complete.

 

Returns
Do you want to return an item? This is possible within the Netherlands for FREE up to 28 days after you received your products. When you live outside of the Netherlands, shipping is at your own expense. Return the item in its original state (unwashed!) with your bank account details so we can give you your money back. Would you like a different size, colour or print, please order again in our webshop.

Our address: 
SNURK
Cruquiusweg 96S
1019AJ Amsterdam
The Netherlands

Return step by step:

1. Pack the items you want to return securely. Add a note with your bank details.
2. Write the address above on your package.
3. Bring your package to your local post office. 

We will give back your money within a few working days after receiving your package. Do you have any questions? E-mail or call SNURK: orders@snurk.nl  Tel: +31 20-7510954

 

Shipping costs
Netherlands: €4,95
Belgium and Germany: €6,95
United Kingdom: €9,95
Australia: €19,95
Rest of the world: €14,95

Unfortunately shipping to Russia is no longer possible. Russian customers, please order here

 

Free SNURK fabric samples
Online shopping is a godsend for hard-working, busy people. It is only a pity that you can not see or feel the fabric in person. Maybe you still have doubts about the color or wonder how our flannel feels (really super soft, by the way). That is why we are happy to send you a free fabric sample. You can even ask for a sample of a specific print. Request a free fabric sample HERE.

 

Free SNURK customize service
SNURK Amsterdam has its own tailor. Upon request, he sews specials sizes or finishes for bedding. Indeed, our own personal sewing machine ;-D For example, he can narrow your pillowcase. Our maybe your best friend is getting marries and you want to suprise her & partner with a composite Astronaut & Mermaid duvet cover. If you have a request (within the possibilities), we will gladly do it for you, without extra costs. Please send an email to order@snurk.nl